Welcome to Our Help Site

• Are all items in stock?
• Do you ship outside of North America?
• Processing and Shipping Times
• Why is my tracking not scanned?

• Are you on Youtube,Tik Tok, Pinterest, Twitter, Instagram or Facebook?

• How do I earn Rewards?
• How do I redeem my Rewards?
• How do I sign in to the Loyalty Reward Program?
• How do I sign up for the Loyalty Reward Program?

• Do I need to set up an account to make an order?
• How can I remove my personal information from your database?
• How do I reset my password?
• I'm having trouble signing in to my account, what should I do?
• Is my personal information kept private?

• Can I cancel my order?
• Can I change my Order?
• Can I use a coupon for a past order?
• Can you apply discounts on an order already placed?
• What can I do if my order is going to the wrong address?
• Where is my Order?
• Where is my order confirmation?

• Can I return a gift card?
• Can I use more than one discount code on my order?
• Do you off discounts for Midwives and Physicians?
• Do you offer discounts for Babywearing Educators?
• Do you offer Layaway?
• Do you offer Military Discounts?
• Do you Price Match?

See all articles in Payment →

• How to Choose a Carrier?

• Can I order something not on your site?
• Can I wear the Babywearing Cover over any carrier?
• Can you wear a child on yoru back under the Babywearing Coats, Hoodies, and Jackets?
• How do I pick an Integra fabric type?
• How do I wash a DidyGo or DidyTai?
• How do I wash a woven wrap?
• How do I wash my DidyKlick?

See all articles in Products →

• Can I exchange an item?
• Can I get a refund if the price has changed since I ordered it?
• Can I return a gift?
• How do I return an item?
• I've purchased a baby carrier, can I return it?
• What is your Return Policy?

• What is a "Base Size" wrap?
• What size Babywearing Hoodie do I need?
• What size Babywearing Jacket do I need?
• What size Babywearing Long Coat do I need?
• What size Babywearing Softshell Coat do I need?
• What size Babywearing Sweatshirt do I need?
• What size Babywearing Winter Coat do I need?

See all articles in Size Guides →

• Am I allowed to wash the carrier?
• Can I get a fit check for a carrier bought elsewhere?
• Can I get help with the carrier?
• Can I keep the carrier?
• Can I skip or delay my turn in the Try Before You Buy (TBYB) program if I'm going to be away?
• Can you get COVID through the mail?
• Do I need to be in the Little Zen One Chatter Facebook Group?

See all articles in Try Before You Buy (TBYB) Program →

• Can I get help wearing my Baby Tula?
• How do I get a fit check?
• How do I tandem wear two little ones?
• How do I use a woven wrap?
• How do I wear a Baby Tula Explore?
• How do I wear a DidyKlick + DidyKlick 4u?
• How do I wear an Onbuhimo?

See all articles in Tutorials →