Welcome to Our Help Site

• TBYB: Am I allowed to wash the carrier?
• TBYB: Can I get a fit check for a carrier bought elsewhere?
• TBYB: Can I get help with a TBYB carrier?
• TBYB: Can I skip or delay my turn in the Try Before You Buy (TBYB) program if I'm going to be away?
• TBYB: Do I need to be in the Little Zen One Chatter Facebook Group?
• TBYB: Do we have to share photos?
• TBYB: Do you add new carriers to the program?

See all articles in Try Before You Buy (TBYB) Program →

• Can I order something not on your site?
• Can I wear the Babywearing Cover over any carrier?
• Can you wear a child on your back under the Babywearing Coats, Hoodies, and Jackets?
• How do I pick an Integra fabric type?
• How do I wash a DidyGo or DidyTai?
• How do I wash a woven wrap?
• How do I wash my DidyKlick?

See all articles in Products →

• What is a "Base Size" wrap?
• What size Babywearing Hoodie do I need?
• What size Babywearing Jacket do I need?
• What size Babywearing Long Coat do I need?
• What size Babywearing Softshell Coat do I need?
• What size Babywearing Sweatshirt do I need?
• What size Babywearing Winter Coat do I need?

See all articles in Size Guides →

• Are all items in stock?
• Do you ship outside of North America?
• Processing and Shipping Times
• Why has my tracking not updated from Label Created?
• Why is my tracking not scanned?

• Can I return a gift card?
• Can I use more than one discount code on my order?
• Do you offer discounts for Babywearing Educators?
• Do you offer discounts for Midwives and Physicians?
• Do you offer Layaway?
• Do you offer Military Discounts?
• Do you Price Match?

See all articles in Payment →

• How do I get a fit check?
• How do I tandem wear two little ones?
• How do I use a woven wrap?
• How do I wear a DidyKlick + DidyKlick 4u?
• How do I wear an Onbuhimo?
• How do I wear a Stretchy Wrap?
• How do I wear my Didysling Ring Sling?

See all articles in Tutorials →

• Can I Cancel my Order?
• Can I Modify or Change My Order?
• Can I use a coupon for a past order?
• Can you apply discounts on an order already placed?
• What can I do if my order is going to the wrong address?
• Where is my Order?
• Where is my order confirmation?

See all articles in Order Questions →

• How do I earn Rewards?
• How do I redeem my Rewards?
• How do I sign up for the Loyalty Reward Program?

• Are you on Youtube, Tik Tok, Pinterest, Twitter, Instagram or Facebook?
• Do you offer discounts for Doulas?
• How do I become a Certified Babywearing Consultant or Educator?
• How do I contact Customer Service?
• Respectful Communication Policy
• Store Credit
• What are Little Zen One's Sustainability practices?

See all articles in FAQ →

• Beware of Fake Websites Claiming to Be Little Zen One

• Do I need to set up an account to make an order?
• How can I remove my personal information from your database?
• How do I reset my password?
• I'm having trouble signing in to my account, what should I do?
• Is my personal information kept private?

• How to Choose a Carrier?
• LennyLight vs. LennyUpGrade
• What’s the difference between Didyklick and Didyklick 4u?

• What are the top wraps for hot climates?

• Can I exchange an item?
• Can I get a refund if the price has changed since I ordered it?
• Can I return a gift?
• How do I return an item?
• What is your Returns & Exchanges Policy?

• How can I check if a size of Woven Wrap is ready to ship?