December 2024 Update:
During the holiday season, initial scans may be delayed by up to 4 days (previously 2 days). Orders are still expected to arrive on time; however, some shipping methods are experiencing delays outside of our control. These include:
- DHL SM Parcel Plus Expedited with USPS Final Mile Delivery
- DHL SM Parcel Ground with USPS Final Mile Delivery
- USPS Ground
- Purolator
These delays stem from the high volume of holiday shipments, intensified by a late Black Friday this year. We are working diligently to ensure your orders are delivered as quickly as possible. Thank you for your understanding!
________
At Little Zen One, packages are handed over to the carrier the day after the label is created. It is normal for on-time packages to go up to two days without a scan and still arrive on schedule.
Additionally, for shipments traveling long distances, such as from New York to California or from Ontario to British Columbia, scans might not occur until the package reaches the destination region. This is a standard part of the shipping process and is beyond our control. Your package is in transit and will arrive on time according to your chosen shipping method.