Welcome to Our Help Site

• Do you ship outside of North America?
• Ordering from Multiple Locations? Here's What You Need to Know!
• Shipping Policy
• Why do processing times vary?
• Why has my tracking not updated from Label Created?

• Try Before You Buy
• Do I need to be in the Little Zen One Chatter Facebook Group to participate in TBYB?
• Germs, COVID, Colds and your TBYB
• How do I buy my TBYB?
• Am I allowed to wash a TBYB carrier?
• Can I get help with a TBYB carrier?
• Do we have to share photos to participate in TBYB?

See all articles in Try Before You Buy (TBYB) Program →

• Do you offer any discounts or promotions?
• Do you offer discounts for Doulas?
• Do you offer Layaway?
• Do you Price Match?
• Do you sell gift cards?
• How do discount codes work?
• How does 'Pay Later with Sezzle' work?

See all articles in Payment →

• Can I exchange an item?
• Can I get a refund if the price has changed since I ordered it?
• Can I return a gift?
• How do I return an item?
• What is your Return Policy?

• Can I Add to My Order Without Ordering Again and Paying Extra Shipping?
• Can I Cancel, Add to, Modify or Change My Order?
• Can I use a coupon for a past order?
• What can I do if my order is going to the wrong address?
• Where is my Order?
• Where is my order confirmation?
• Why can't I change my payment method after placing an order?

• Do I need to set up an account to make an order?
• How can I remove my personal information from your database?
• How can I see my favorite carriers?
• How do I reset my password?
• I'm having trouble signing in to my account, what should I do?
• Is my personal information kept private?
• Store Credit

• Can I wear the Babywearing Cover over any carrier or car seats?
• Can you wear a child on your back under the Babywearing Coats, Hoodies, and Jackets?
• How do I wash a DidyGo or DidyTai?
• How do I wash a Woven Wrap?
• How do I wash my DidyKlick?
• How do I wash silk, linen or hemp?
• How do I wash wool?

See all articles in Product Information →

• Are all items in stock?
• Can I special order products not listed on the website?
• How can I check if a size of Woven Wrap is ready to ship?
• How do I get notified when an item is back in stock?
• What is a special order and how does it work?

• What is a "Base Size" wrap?
• What size DidySling Ring Sling do I need?
• What size Integra do I need?
• Woven Wrap Sizing - What Size do I need?

• How do I contact Customer Service?
• What is Little Zen One's Communication Policy?
• Where can I follow Little Zen One on Social Media?
• Why haven’t I received a response yet?

• How do I tandem wear two little ones?
• How do I use a Woven Wrap?
• How do I wear a DidyKlick?
• How do I wear an Onbuhimo?
• How do I wear a Stretchy Wrap?
• How do I wear my DidyTai Mei Tai?
• How do I wear my Integra Carrier?

See all articles in Tutorials →

• Can I use my Rewards Coupon with another Discount?
• How do I earn Loyalty Points & Rewards
• How do I redeem my Rewards?
• How do I sign up for the Loyalty Reward Program?

• Who and What is Little Zen One?
• Beware of Fake Websites Claiming to Be Little Zen One
• What are Little Zen One's Sustainability practices?
• When do you have sales?
• Can I get a fit check for a carrier bought elsewhere?
• Do you offer a first-time customer discount?
• How do I become a Certified Babywearing Consultant or Educator?

See all articles in General Information →