Order Questions

  • Can I Add to, Modify or Change My Order?

    Order Change Policy We process orders quickly to ensure timely delivery, so changes to orders are generally not possible once an order is placed. Modifications (Requests to Edit an Order) You may request modifications (such as changing a size, color, or shipping address) within 6 hours of plac...

  • Can I Add to My Order Without Ordering Again and Paying Extra Shipping?

    Unfortunately, we’re unable to add items to an existing order or combine separate orders after they’ve been placed. To avoid multiple shipping charges, please place all items in a single order whenever possible.

  • Can I Cancel my Order?

    Once an order is placed, processing begins immediately. Cancellations and modifications are not guaranteed. Modifying or Editing an Order Requests must be made within 6 hours of placing your order by replying to your confirmation email with "ORDER REQUEST" in the subject line. We will do our be...

  • Can I use a coupon for a past order?

     Unfortunately, we are unable to apply coupons retroactively, as our system is set to apply discounts only at the time of purchase.  Once an order is completed, we cannot make changes, including adding discount codes. However, you can certainly use your coupon on a future purchase! If you have a...

  • Can you apply discounts on an order already placed?

    We are unable to apply discounts to orders that have already been placed. However, you can definitely use the discount code on a future order.

  • What can I do if my order is going to the wrong address?

    Please email us at hello@littlezenone.com to update the shipping address for your order within 6 hours of placing your order, following these steps: Reply to your Order Confirmation email. Add “CHANGE ADDRESS” to the subject line. Send us your updated address in the body of the email. Note: It’s...

  • Where is my Order?

    The item(s) you ordered will have a message in blue, above the "add to cart" button to indicate when they will ship.  Your order should arrive within the time frame of your chosen delivery method, which you can check in your order confirmation email.  You will also receive a tracking link in th...

  • Where is my order confirmation?

    Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order...

  • Why can't I change my payment method after placing an order?

    We understand that unexpected changes can happen, but for several important reasons, we’re unable to modify payment methods once an order has been placed: Security Changing payment information after an order is processed can introduce security risks, potentially allowing unauthorized individual...