Order Questions

  • Can I Add to, Modify or Change My Order?

    Order Change Policy We process orders quickly to ensure timely delivery, so changes to orders are generally not possible once an order is placed. Modifications (Requests to Edit an Order) You may request modifications (such as changing a size, color, or shipping address) within 6 hours of plac...

  • Can I Add to My Order Without Ordering Again and Paying Extra Shipping?

    Unfortunately, we’re unable to add items to an existing order or combine separate orders after they’ve been placed. To avoid multiple shipping charges, please place all items in a single order whenever possible.

  • Can I Cancel my Order?

    Orders placed through Sept 14, 2025: Cancellations or modifications may be requested within 6 hrs by replying to your confirmation email. $10 fee applies unless refunded as Store Credit. Orders on/after Sept 15: All sales final, no changes or cancellations.

  • Can I use a coupon for a past order?

     Unfortunately, we are unable to apply coupons retroactively, as our system is set to apply discounts only at the time of purchase.  Once an order is completed, we cannot make changes, including adding discount codes. However, you can certainly use your coupon on a future purchase! If you have a...

  • Can you apply discounts on an order already placed?

    We are unable to apply discounts to orders that have already been placed. However, you can definitely use the discount code on a future order.

  • What can I do if my order is going to the wrong address?

    Please email us at hello@littlezenone.com to update the shipping address for your order within 6 hours of placing your order, following these steps: Reply to your Order Confirmation email. Add “CHANGE ADDRESS” to the subject line. Send us your updated address in the body of the email. Note: It’s...

  • Where is my Order?

    The item(s) you ordered will have a message in blue, above the "add to cart" button to indicate when they will ship.  Your order should arrive within the time frame of your chosen delivery method, which you can check in your order confirmation email.  You will also receive a tracking link in th...

  • Where is my order confirmation?

    Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order...

  • Why can't I change my payment method after placing an order?

    Why can't I change my payment method after placing an order? Once an order is placed, payment is processed right away through our secure checkout system. For security and accounting reasons, we cannot alter the payment method afterward. This helps protect your information and ensures accurate or...