Order Questions
-
Once you have placed an order with us our Warehouse team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we may be unable to cancel your order. If your order has not been processed, we may be able to cancel, so please reach out to us ...
-
If you need to change your order, we might be able to intercept orders that have not been processed for shipping yet. Please reach out as soon as possible to our customer service team.
-
What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. If you find tha... -
Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. You will also receive a tracking link in this email so check this out for any delivery updates. Please note: It is normal for on-time packages to go 1-2 days...
-
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order...