Order Questions

• Can I Cancel my Order?

  Cancellation Policy We begin processing orders immediately, so Cancellation requests may not be possible. Cancellations must be requested within 6 hours of placing your order by replying to your order confirmation email with "CANCEL" in the subject line. This does not guarantee a cancellation. ...

• Can I Modify or Change My Order?

  If you need to change your order, we’ll do our best to assist. However, changes cannot be guaranteed once your order is confirmed, even if it hasn’t shipped yet. Please email us at hello@littlezenone.com with your order details as soon as possible, and we’ll make every effort to accommodate your...

• Can I use a coupon for a past order?

   Unfortunately, we are unable to apply coupons retroactively, as our system is set to apply discounts only at the time of purchase.  Once an order is completed, we cannot make changes, including adding discount codes. However, you can certainly use your coupon on a future purchase! If you have a...

• Can you apply discounts on an order already placed?

  We are unable to apply discounts to orders that have already been placed. However, you can definitely use the discount code on a future order.

• What can I do if my order is going to the wrong address?

  Please email us at hello@littlezenone.com to update the shipping address for your order within 6 hours of placing your order, following these steps: Reply to your Order Confirmation email. Add “CHANGE ADDRESS” to the subject line. Send us your updated address in the body of the email. Note: It’s...

• Where is my Order?

  The item(s) you ordered will have a message in blue, above the "add to cart" button to indicate when they will ship.  Your order should arrive within the time frame of your chosen delivery method, which you can check in your order confirmation email.  You will also receive a tracking link in th...

• Where is my order confirmation?

  Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order...

• Why can't I change my payment method after placing an order?

  We understand that unexpected changes can happen, but for several important reasons, we’re unable to modify payment methods once an order has been placed: Security Changing payment information after an order is processed can introduce security risks, potentially allowing unauthorized individual...