Order Questions
-
Cancellation Policy: Cancellations must be requested within 12 hours of placing your order. To cancel, reply to your order confirmation email with the subject line "Cancel." Refunds will be issued within 3-5 business days, minus a $5 cancellation fee per item. Important * Pre-orders, special ord...
-
If you need to change your order, we might be able to intercept orders that have not been processed for shipping yet. Please reach out as soon as possible to our customer service team.
-
What can I do if my order is going to the wrong address?
Please take extra care when entering your shipping instructions at checkout, once an order has been placed, we only have a short space of time in which to amend an address and sadly, if your parcel has already been dispatched, we are unable to change your shipping address for you. If you find tha... -
The item(s) you ordered will have a message in blue, above the "add to cart" button to indicate when they will ship. Your order should arrive within the time frame of your chosen delivery method, which you can check in your order confirmation email. You will also receive a tracking link in th...
-
Where is my order confirmation?
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please log into your account to check that your order...