Returns & Refunds

  • Can I exchange an item?

    Yes, you can. Simply message us and request which item(s) you would like to exchange for. If you’ve requested an exchange. In the event of your requested item(s) being out of stock, we will be unable to process an exchange and you will be notified and refunded.
  • Can I get a refund if the price has changed since I ordered it?

    Unfortunately, if the price has changed since you've ordered, we are unable to refund the price difference.
  • Can I return a gift?

    Yes you can. As long it is is unused, and not tried on. To return an unwanted gift you need to get in touch with the person who purchased the gift and ask them to contact our Customer Service team for a return label. Please note that all returns will be refunded back onto the original method of p...
  • How do I return an item?

    North American Returns Online returns Please contact us, and we can create a return label for you, for a flat rate fee of $12. Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note  ...
  • I've purchased a baby carrier, can I return it?

    Baby Carriers can only be returned if in the exact original condition, the original packaging is intact and there are no signs of wear due to safety reasons. We offer a free Try Before You Buy Program if you would like to try carriers on first.
  • What is your Return Policy?

    We handle returns with the goal of making our customers happy. We stand behind and are proud of our products and services and want you, our customer, to love them as much as we do. To be eligible for a return or exchange, you must contact us within 30 days of delivery Your item must be new in pa...