At Little Zen One, we want to make gift returns as smooth as possible. Here's what you need to know.
Eligibility for Returning a Gift
Gifts can be returned as long as:
- They are new, unused, and in their original packaging.
- The return request is initiated within 30 days of delivery.
- They meet the general return conditions (not final sale, not tried on, unwashed, etc.).
How Gift Returns Work
Reach out to us with the order number, or the name and email of the person who bought the gift, and we'll locate the original order. You then have two options:
1. Store credit on your own account (most common)
We can issue the value as store credit on your own Little Zen One account, which you can put toward whichever carrier you choose. There is no restocking fee. A return label fee applies and is deducted from the credit — we'll confirm the exact amount with you before you send the item back.
2. Refund to the original purchaser
Refunds can only go back to the original payment method, which means the purchaser's. A 10% restocking fee applies, and the purchaser will be notified that a refund was issued on their order.
A Note on Privacy
The return and return label have to stay attached to the original order in our system. That means the person who bought the gift may be able to see return activity on that order. We'll always tell you this before we set anything up, so you can decide how you'd like to proceed.
Non-Returnable Gifts
The following gift items are not eligible for return:
- Sale items
- Special orders
- Bundles
- Pre-orders
- Gift cards
- Personal care items