How do I return an item?

North American Returns
Online returns
Please contact us, and we can create a return label for you, for a flat rate fee of $12.
Once your return has been received, we’ll send an email to notify you know that we’ve got your return, confirming the approval or rejection of your refund - please note  returns can take up to 14 working days to reach us. If your refund has been approved, this will then be processed, and the credit will automatically be applied to your original payment method within 5 working days.
If you have requested an exchange, please allow 7-10 days for this to be processed and your exchanged item(s) to be sent out to you. Exchanges are subject to stock availability, if we are unable to exchange your item, you will be issued with a refund or store credit instead.

If you are returning item(s) to us from somewhere that isn’t in North America, please note you'll need to pay yourself to send back any items.
Please contact us for the address you should mail to.
Please make sure to always obtain proof of postage and keep this safe until you’ve received confirmation of your return, in case we need to see it later on.
Parcels can take up to 21 working days to reach us and then the refund will land in your account within 5-10 working days once processed.

Apr 12, 2023

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