How Do I Return an Item?
At Little Zen One, we want to make the return process as easy as possible while ensuring all items meet our eligibility requirements. Here’s a step-by-step guide:
Eligibility for Returns
To return an item, please ensure it meets the following criteria:
- Condition: The item must be new, unused, unwashed, and in its original packaging, including all original inserts.
- Timeframe: You must initiate the return request within 30 days of delivery.
- Not Tried On: Items must not have been tried on, for safety and resale reasons.
- Exclusions: Final Sale items, including pre-orders, special orders, bundles, discounted items, and personal care items, are not eligible for returns.
Return Process
- Contact Us:
- Email hello@littlezenone.com with the subject line "RETURN REQUEST."
- Include your order number and a brief explanation of the reason for the return.
- Approval:
- Our team will review your request and provide instructions on how and where to ship the item.
- Ship the Item:
- Carefully package the item to avoid damage during transit.
- Ship it to the provided return address.
- Note: Customers are responsible for shipping costs. If your order included "free shipping," the original shipping cost will be deducted from your refund.
- Inspection:
- Once we receive the item, it will be inspected to ensure it meets our return criteria.
- This process may take up to two weeks.
Refund Details
- Restocking Fee: A 15% restocking fee will apply to returned items.
- Shipping Costs: If "free shipping" was applied, the original shipping cost (e.g., $22 for carriers, $35 for larger items) will be deducted from your refund.
- Refund Processing: Approved refunds will be processed within 3-5 business days after inspection.
Why We Have These Policies
We value the trust our customers place in us and aim to ensure all returned items remain in pristine condition for resale. Safety, quality, and customer satisfaction are our top priorities.
If you have additional questions or need help with a return, please contact us at hello@littlezenone.com. Thank you for supporting Little Zen One! ❤️
Dec 3, 2024