We handle returns with the goal of making our customers happy. We stand behind and are proud of our products and services and want you, our customer, to love them as much as we do.
- To be eligible for a return or exchange, you must contact us within 30 days of delivery
- Your item must be new in packaging and unused (not tried on)
If your item is eligible for a Return, please see the full Return Policy here
Why don't you accept returns of baby carriers that have been tried on?
For safety reasons, once a Baby Carrier is tried on (even for a minute) we are unable to take it back.
We do offer a Free Try Before You Buy Program if you'd like to try carriers on first.