At Little Zen One, we strive to ensure you’re happy with your purchase. If you’re considering an exchange, here’s what you need to know:
Eligibility for Exchanges
- Exchanges are allowed for new, unused items that:
- Are still in their original packaging.
- Have not been tried on, washed, or used in any way.
- Include all original inserts and accessories.
- Timeframe: You must initiate your exchange request within 30 days of delivery.
Important Note: We do not accept exchanges for items that have been tried on for safety and resale reasons. Items must be in pristine, new condition.
Non-Exchangeable Items
The following are not eligible for exchanges:
- Sale items
- Special orders
- Bundles
- Pre-orders
- Gift cards
- Personal care items
How to Request an Exchange
- Contact Us: Email us at hello@littlezenone.com with the subject line "EXCHANGE REQUEST."
- Include your order number.
- Provide a description of the issue.
- Attach photos or videos if the item is defective or damaged during shipping.
- Approval Process:
- Our team will review your request.
- If approved, we will provide instructions for returning the item.
- Shipping Your Item:
- Ship the item to the address provided in our instructions.
- Customers are responsible for shipping costs, including the original shipping cost if "free shipping" was applied.
- Replacement Shipping:
- Once the returned item is received and inspected, we will ship your replacement item.
Restocking Fee
- No restocking fee applies to exchanges for eligible items.
Items with Defects or Damage
If your item has a manufacturing defect or was damaged during shipping, please contact us immediately. We will replace the item at no additional cost once verified.
Shipping Costs
- Customers are responsible for all shipping costs related to exchanges.
- If your original order included "free shipping," the cost of shipping (e.g., $22 for carriers or $35 for outerwear) will be deducted from the final exchange amount.
We hope this information helps you with your exchange request! If you have any further questions, feel free to reach out to our team at hello@littlezenone.com. We’re here to help. ❤️
Dec 3, 2024