What is a special order and how does it work?

Yes, we're happy to help with special orders for most of the brands we carry! If there's a specific product you're interested in that isn't currently listed or is out of stock, we can often order it in for you.

How it works:

  • Contact us with the item you're looking for.
  • We'll check availability with the vendor and confirm pricing and timeline.
  • Once confirmed, we'll send you an invoice to complete your purchase.
  • Expected timing is approximately 2–3 weeks from when the order is placed. We'll confirm the timeline for your specific item before you pay.

Please note:

  • We are not able to place special orders with Disana or Oscha.
  • Special orders are excluded from any discounts, loyalty points, or promotions, and are final sale.

If you have any questions about a specific product or brand, just reach out and we'll do our best to help!

Aug 22, 2026

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