Thank you for visiting and shopping at Little Zen One!
Shipping Information
Little Zen One orders may ship from:
- Atlanta, Georgia, USA
- Mississauga, Ontario, Canada
- In some cases, directly from the manufacturer
We use carriers including USPS, UPS, FedEx, DHL, Canada Post, and regional carriers.
Canadian orders may ship from either our US or Canadian warehouse. The available shipping methods, exact rate, and estimated transit time are shown at checkout.
Duties and Taxes
No surprise duties or tariffs for customers in the USA or Canada.
- USA: We cover applicable customs fees, duties, tariffs, and import charges, regardless of which warehouse ships your order.
- Canada: We cover applicable customs fees, duties, tariffs, and import charges, regardless of which warehouse ships your order.
- International orders: Customers outside the USA and Canada are responsible for any applicable customs fees, duties, or taxes charged by their destination country.
Processing & Shipping Time
Total delivery time = processing time + shipping transit time.
Processing times are shown on each product page above the Add to Cart button.
- Ready-to-ship items from our US warehouse: Usually ship the next business day.
- Ready-to-ship items from our Canadian warehouse: Usually ship within 3 business days.
- Other items: Processing times vary and are clearly listed on the product page, for example, "Ready to ship in 20 business days."
If your order contains multiple items, it generally ships based on the item with the longest processing time.
If you need an order by a specific date, please contact us before ordering so we can confirm what options may be available.
Processing and shipping estimates are based on business days. We do not ship on weekends or holidays.
Shipping Costs & Free Shipping
Continental USA
- Free Shipping: Orders over $175 USD
- Economy: $7.99 for packages 0-15 oz
- Priority: $12.99
- Express: $75
Alaska, Hawaii & US Territories
- Free Shipping: Orders over $225 USD
- Economy: From $11.99
- Priority: $24.99
- Express: $75
Canada
- Free Shipping: Orders over $200 CAD
- Economy: From $5.99
- Priority: From $10.99
- Express: From $50
Canadian rates and transit times vary depending on which warehouse fulfills your order. Your available options, exact rate, and estimated transit time will be shown at checkout.
APO/FPO
- Free Shipping: Orders over $225 USD
- Priority: $15.99
- Express: $90
International
- DHL Standard: From $25
Exact shipping rates are shown at checkout.
Estimated Shipping Transit Times
Shipping transit times begin after your order has been processed and shipped.
- Continental US
- Free Shipping: 2-10 business days
- Economy: 5-8 business days
- Priority: 2-5 business days
- Express: 1-3 business days
- Alaska, Hawaii & US Territories
- Free Shipping: 7-14 business days
- Economy: 5-14 business days
- Priority: 3-7 business days
- Express: 2-4 business days
- Canada
- Free Shipping: 10-20 business days
- Economy: 5-12 business days
- Priority: 5-10 business days
- Express: 2-8 business days
- APO/FPO
- Free Shipping: 10-20 business days
- Priority: 5-12 business days
- Express: 5-12 business days
- International
- DHL Standard: Approximately 10-20 business days
Shipping times are estimates and are not guaranteed.
Correct Shipping Addresses
Please double-check your shipping address before placing your order.
Customers are responsible for providing a complete and accurate shipping address. Little Zen One is not responsible for delays or delivery issues caused by an incorrect address provided at checkout.
Order Confirmation & Tracking
You'll receive a tracking email once your order ships.
Tracking may not update immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.
Why Isn't My Tracking Updating?
It is normal for tracking to take some time to begin updating after a label has been created.
Some shipping routes may also have gaps between scans, particularly when a package is transferred between carriers.
APO/FPO shipments may have limited tracking after entering the military postal system.
Lost Packages
If your package is not marked as delivered and the estimated delivery window has passed, please contact us.
Our team will review the tracking and help investigate with the carrier when appropriate.
Packages Marked Delivered
If tracking shows that your package has been delivered but you cannot locate it:
- Check around the delivery location, including side doors, porches, mailrooms, parcel lockers, and other safe-drop locations.
- Check with members of your household, neighbours, building staff, or reception.
- Contact the carrier if additional delivery information is available.
If you still cannot locate the package, contact us and we will review the situation with you.
We recommend selecting secure delivery options when available, particularly for locations where packages may be left unattended.
Damaged Packages
If your package or item arrives damaged, please contact us as soon as possible.
Please keep:
- The item
- The shipping box or mailer
- All packaging materials
- Photos showing the damage to the item and packaging
Our team will review the issue and help determine the appropriate next steps.
APO/FPO & International Orders
APO/FPO: Shipments travel through USPS and may experience longer transit times or limited tracking after entering the military postal system.
International: Customs processing may cause additional delays. Customers outside the USA and Canada are responsible for any applicable duties, customs fees, or taxes charged by their destination country.
Additional Shipping Information
- Some products are region-specific and cannot be shipped across the US/Canada border.
- Orders are not shipped on weekends or holidays.
- Delivery dates are estimates and are not guaranteed.
- During unusually high-volume periods, processing or carrier transit may take longer.
- If you need an order by a particular date, please contact us before ordering.
Returns & Exchanges
For information about returns and exchanges, please see our Return Policy.